Outsourced IT Infrastructure & Support Case Study
Colfe’s School needed to make significant updates to their technology infrastructure; the key decision was whether or not to outsource their IT provision and support?
With a legacy network and IT infrastructure in need of a complete overhaul, Colfe’s School were facing a critical challenge with outdated IT that didn’t support the daily needs of staff and pupils.
Computers would regularly crash and the email system would hang four or five times a day. Printers were not networked or properly configured, meaning staff couldn’t print across campus.
The network was only kept running with customised fixes and patches, using bespoke scripts and code known only to the network manager, who’d recently left. This left Colfe’s with a complex, unstable and potentially unsupportable IT infrastructure.
They wanted a Service Level Agreement that ensured if there was a problem then staff knew it would be fixed. So Colfe’s decided to outsource their IT infrastructure and support.