Managed IT Service Case Study
A Managed IT service delivering transparency & improved cost management, with a personal approach that makes RivaNET a trusted partner for school staff
When Parkside School needed their original computer network and IT systems set-up, they engaged RivaNET to scope and deliver the implementation. In addition to the core IT requirements, RivaNET delivered all the cabling and AV systems.
But when it comes to the provision of ongoing support services, it was not an automatic decision for Parkside to award the contract to the same company that had done the implementation. Their normal process is based on detailed research and personal recommendation from other schools.
More importantly, they have high expectations of a company that replies very quickly to requests and quotes, and will collaborate with proactive suggestions for improvement – not just respond to issues and answer questions.