IT support services

The cost of ensuring in-house staff have the knowledge & qualifications to keep your school IT fully operational represents a significant impact to your IT budget.

Traditional in-house support strategies are predicated on a reactive support model typically focused on fire-fighting and issue resolution. This can make it challenging to both operate and maintain a fully-functioning IT environment which properly supports your daily operational needs and the full diversity of technologies deployed. Little time is left to pre-empt issues and pro-actively manage your systems.

 

This is especially true if your school has a largely aging IT estate, or combination of legacy systems and new, recently deployed technologies.

Services

Our managed service options provide the expert support you need with the advantage of predicable budgeting. To read in detail about all the services we can offer you and your school, take a look at our brochure.

managed-IT icon

Managed IT

A strategic service that enables schools to improve the quality of their IT support systems and processes, whilst managing and reducing costs.

remote-support icon

Remote Support Services

A combination of services available to suit all needs, from Helpdesk services logging support calls via email or telephone to proactive support delivering real-time monitoring of IT infrastructure and applications from our dedicated Security Operations Centre

onsite-support icon

Onsite Support

Providing schools with the capability to resolve any issue, our onsite support delivers both one-off engagements and managed support to complement both Managed IT and remote services.

The John Lyon School

Microsoft Teams Fast Track

Our Approach

RivaNET provide a portfolio of packaged and managed services that help you to optimise your support strategy and effectiveness, by evolving from ‘fire-fighting’ to proactive support. This provides all the support resources you need to ensure your IT infrastructure is permanently secure and operational.

Our managed service provides you with the expert support you need, allowing you to manage headcount accordingly, and free up budget for strategic investments to evolve and enhance your IT infrastructure and systems.

Support Strategy

Strategic services to improve the quality of IT support systems and processes, reduce costs and improve governance.

Proactive Management

Reduce unplanned downtime and outages, ensuring that your education delivery remains uninterrupted.

Trusted Partners

We pride ourselves on close relationships with technology vendors, providing early access to new and upgraded technologies.

feature image for support

IT Support Services

Maximise the value of your existing IT system, assets and investments

News & Insight

TECHNOLOGY & IT SUPPORT & NEWS
Fast-tracking Microsoft Teams for remote learning
The John Lyon School needed urgent help at short notice when the coronavirus shutdown came into force Partnered with Harrow School and based in nearby Harrow-on-the-Hill, John Lyon School had [...]
TECHNOLOGY & IT SUPPORT & CYBER & NEWS & INSIGHT
RivaNET at BETT 2020
RivaNET had a highly successful BETT 2020, showcasing some of the technology innovations that we are proud to have developed and delivered to many of the leading independent schools and [...]

Discover how we make IT simple